|
TERMS & CONDITIONS OF SALE
1. General
In these conditions of sale:
The company means Rainford Garden
Supplies and any subsidiaries or
associated businesses.
Correspondence address: Little Ferny
Knoll Farm, Ferny Knoll Road,
Rainford, St Helens, Merseyside,
WA11 7TQ
The customer means any person
contracting with the company for the
supply of products or services.
Delivery means delivery by the
company or any subcontractor
employed by the company directly or
indirectly.
These conditions may only be
modified by a variation in writing
signed on behalf of the company by a
Director.
Submission of a purchase order over
the phone, via email, or via fax
will be taken as agreement to these
conditions of sale.
2. Supply of Products
Products are sold under the express
understanding that:
Contracts for the supply of goods or
services to retail or domestic
customers are governed by The Sale
of Goods Act 1979 (as amended) and
supplied in compliance with The
Consumer Protection (distance
selling) regulations 2000 as amended
by S1689 2005.
Any customers contacting in the
course of their business are
excluded from
Consumer protection legislation and
are contacting with the company on a
business to business basis.
The customer fully is made aware
that Turf, Topsoil, Gravel, Slate, Barks and other
Stone products are natural products.
The company cannot guarantee that
the appearance and/or colours of
products shown on this site exactly
reproduce the appearance and/or
colours of the physical products
themselves. Natural products may
show some colour variations.
All sizes quoted are approximate.
The company require any complaint to
be made in writing by the customer
within 48 hours of collection or
delivery. If the customer is
dissatisfied with the product then
it must be returned to the company
within 5 working days after the
complaint has been logged. A refund
will then be made for the original
purchase price.
All prices quoted by the company for
the sale of Turf, Topsoil Gravel, Bark and Stone
products include the cost of
delivery unless otherwise stated.
Customers are required to pay by
credit card/debit card at the time
of ordering. Prices quoted are
all-inclusive & delivered unless
otherwise stated.
3. Delivery
The company will make every effort
to deliver on the agreed date, but
if for any reason the company is
unable to deliver then no liability
whether in damages or otherwise for
delay of whole or any part of the
goods ordered arising from any cause
whatsoever.
Delivery by the company shall be
conditional upon access free from
encumbrances and good roads being
available to the delivery vehicles
to the place of delivery. The
company will not accept any
liability for damages to property
caused during delivery. If the
company or its agent cannot gain
access to the delivery address then
additional costs may be incurred.
Deliveries are made using large
vehicles and it is the customer's
responsibility to inform the company
if there may be an access problem.
The company will confirm the outcome
by e-mail. In such cases that
delivery, in the opinion of the
company, is not possible then the
company reserves the right to cancel
the order. This above action must be
completed before 2.00 pm on the day
prior to delivery. E-mail
confirmation of orders also request
the customer to contact the company
if a delivery problem may occur.
For many of our deliveries the
delivery vehicles use tail lift
offloading and it must be emphasized
that the delivery vehicle must be
able to park in an area where the
delivery is to be made. A pallet
truck is then used to manoeuvre the
products off the tail lift to the
kerbside delivery point. The
customer, or somebody appointed by
the customer, should be at the
delivery point to accept the
delivery.
If you have any questions regarding
how your goods are delivered please
contact the company on 01695 50792.
4. Delivery Options
Important
Cancellation/Returns Policy
1. The customer has the right to
cancel any product or services
except perishable goods which are
listed in sub point 4 below. Any
cancellation must be made within 7
days from the date of the order
being placed.
2. Cancellations are not accepted by
telephone and must be by one of the
following methods:
a. E Mail to
info@turfseller.co.uk
b. Letter to Little Ferny Knoll Farm
Ferny Knoll Road Rainford St Helens
WA11 7TQ. Letters will be deemed to
have been received two working days
following the postmark date.
3. Customers are required to return
the goods, at their own expense, to
Little Ferny Knoll Farm Ferny Knoll
Road Rainford St Helens WA11 7TQ.
Perishable goods are Turf. All other
goods are non-perishable.
4. Perishable goods are excluded
from cancellation under The Consumer
Protection (distance selling)
regulations 2000 as amended by
S1689, 2005.
5. Order amendments
Any order amendments must be made
before goods are despatched,
despatch may be up to five working
days prior to delivery. A unique
amendment reference will be returned
with an amendment confirmation
email; this will be needed in any
further correspondence or dispute.
The company are unable to amend
orders after despatch.
6. The customer is responsible for
giving the correct delivery address.
Failure to do this will result in
the customer being responsible for
any re-delivery charges that have
been incurred as a result.
7. The company reserves the right at
all times to cancel any order.
5. Company Premises
The customer will at all times be
responsible for the security and
insurance of their equipment. The
customer will comply with all
requirements of Health & Safety
Legislation.
Delivery will be made on a kerb side
delivery basis and will be the
customer's responsibility to move
the Gravel Slate and Bark products
from the place of delivery to the
area of use.
The company accepts no
responsibility for injury or damage
caused to persons or equipment
whilst on company premises.
6. Working Days
The company deem working days to be
Monday, Tuesday, Wednesday,
Thursday, Friday and Saturday.
Sundays are not deemed to be working
days.
7. Arbitration
These conditions and any contract or
variation are governed by the law of
England. Any disputes arising from
these conditions or any contract or
variation entered into by the
company with the customer which
cannot be settled in the ordinary
course of business shall be referred
to a single arbitrator in accordance
with the arbitration act 1950 or any
modification thereof for the time
being in force.
This policy does not affect your
statutory rights. |
01695 50792
